Air Canada has quietly modified its refund coverage to permit some clients whose flights have been cancelled because of the COVID-19 pandemic to recoup their money — however not passengers whose journeys originated in Canada.
Prospects with flights originating within the European Union, Switzerland and Iceland because of the pandemic are “entitled to obtain a refund,” states a doc lately posted to Air Canada’s web site.
The put up — made on June 15, based on the metadata — cites an EU regulation that grants passengers “the best to decide on between reimbursement, rerouting or rebooking the flight at a later date” if their journey known as off by the airline.
“For patrons with itineraries originating out of the EU, Air Canada has additionally lately added the choice of a refund for non-refundable tickets. This resolution follows intensive discussions amongst EU members of acceptable treatments given this unprecedented, world disaster and our personal evaluate of the relevant laws in an evolving regulatory setting,” Air Canada stated in an e mail Thursday.
Prospects with “non-refundable tickets” can select between journey credit score with no expiry date or convert their reserving into Aeroplan factors with 65 per cent extra bonus miles, the airline stated.
Months of backlash
Air Canada’s shift makes it the second main Canadian provider to supply refunds fairly than credit score to some passengers whose flights have been cancelled because of the coronavirus disaster.
Earlier this month, WestJet Airways Ltd. spelled out a broader refund provide in a doc despatched to journey brokers that applies to flights with a U.S. or U.Okay. metropolis because the vacation spot or origin.
The change follows months of backlash as client advocates and hundreds of passengers proceed to hunt refund for providers paid for however by no means rendered.
An Air Canada govt informed the Home of Commons well being committee on Monday the provider has returned about $1 billion to clients who purchased dearer refundable tickets, however nonetheless has some $2.6 billion prematurely ticket gross sales in its coffers.