Bengal Government's Grievance Redressal System Gets Top Award

The award for Bengal was for eSamadhan which is the CMO Public Grievance System


The West Bengal authorities has acquired the highest award from the Skoch Basis for the efficiency of the grievance redressal cell of the Chief Minister’s Workplace. The distinguished and highest Digital India Platinum Award was given away digitally on the 66th Skoch Summit on Thursday at New Delhi.

PB Salim, IAS, senior secretary within the Chief Minister’s Workplace, accepted the award on behalf of the federal government.

“Below the dynamic management of our honourable chief minister, the federal government of West Bengal has taken very many steps attain out to residents to make the federal government responsive and accountable. I’m pleased one of many efforts has been recognised by the Skoch Group,” Mr Salim stated.

“This award and recognition make us increasingly accountable to the residents and within the days and years to come back, I’m certain we’ll rise as much as the event and proceed serving the folks,” he added.

The Skoch Basis confers ten Silver – three gold and one platinum award yearly to excellent initiatives or schemes chosen from throughout the nation via a aggressive course of. Bengal had received the Skoch Platinum award in 2014 for the eAbgari venture of the Excise Division.

The award for Bengal was for eSamadhan which is the CMO Public Grievance System. It was adjudged greatest in all classes out of roughly 4,000 nominations, a press launch by the federal government stated.

The eSamadhan system is exclusive, Mr Salim defined, to make sure the federal government is accessible to residents. Folks can voice their grievance via a number of digital platforms, together with name centres. For many who do not need digital entry, 2,700 centres have been set as much as bodily acquire grievances.

The timeframe for grievance redressal is 24 hours to 7 days. As soon as handled, the federal government contacts the complainant to ask if they’re glad with the standard of the redressal. If there’s any difficulty, the grievance is revisited until the complainant is glad, Mr Salim defined.

“That is the one platinum award being conferred at present. You could have accomplished a superb job,” stated the host of the programme Gursharan Dhangal, who can be the Editor Inclusion and CEO of Skoch Media.

Skoch Award celebrates excellence of governance supply. Instituted in 2003, it has positioned itself as “the very best civilian honour within the nation conferred by an unbiased organisation”.

It recognises folks, initiatives and establishments “that go the additional mile to make India a greater nation.”

Amongst different winners of the Skoch awards have been Wardha in Maharashtra and and Jagatsingpura in Odisha. They have been amongst a number of cities and cities that received silver medals for his or her coronavirus response. Telangana additionally received silver for governance in addition to two golds.


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